We’re so excited to announce that we are accepting customized orders! Since they are all carefully crafted and tailor-made to your needs, all custom orders will have an additional charge of $30 and are final sale. Please note we do not accept any returns and exchanges. This means once your order has been submitted to us, it will not be eligible for a refund.
**Exception: If for some reason you change your mind, you have 24 hours (from the time you order) to send us an email at firstname.lastname@example.org to cancel or change your order.
Make sure you check all your bag measurements before submitting your orders to us!
Additional policies to note:
- You have 24 hours (from the time you order) to either cancel or change your order. After that, no changes or cancellations will be accepted.
- We will do our best to make sure your order can be fulfilled, but there will be times that we are unable to do so due to certain restrictions - we hope you understand! We will contact you via email if we are unable to fulfill your order.
- Minimum order: Maximum order:
- Turnover time: 12-21 business days
- If for some reason we run into any delays, we will contact you via email.
- If you receive an item that is damaged upon arrival, please take a photo and submit it to us within 24 hours of your package receipt. Our team will investigate the matter and reach out to you within 3 business days regarding your order (please note this does not guarantee a full refund as this depends case by case).
For further questions or concerns, please email us at email@example.com