Customization Policy | Totery


Customization Policy

We’re so excited to announce that we are accepting customized orders (clear cover only)!! Since they are all carefully crafted and tailor-made to your needs, all custom orders will have an additional charge and are final sale. Please note we do not accept any returns and exchanges on customized orders. This means once your order has been submitted to us, it will not be eligible for a refund or exchange. Make sure you check all your bag measurements before submitting your orders to us! 

**Exception: If for some reason you change your mind, you have 24 hours(from the time you order) to send us an email to cancel or change your order. For further questions or concerns, please email us at

Additional policies to note:

    1. You have 24 hours (from the time you order) to either cancel or change your order. After that, no changes or cancellations will be accepted. 
    2. We will do our best to make sure your order can be fulfilled, but there will be times we are unable to do so due to certain restrictions - if for some reason we are unable to fulfill your request, we will inform you within 3 business days and refund your order accordingly. 
    3. Size range:
      Length between 6 and 15.7 inch
      Width between 2 and 10 inch
      Height between 6 and 15.7 inch
      If your bag size is not within the above range, please contact us (via email) to see if we can do it for you.
    4. Turnover time:  14 - 21 business days 
    5. If for some reason we run into any delays, we will contact you via email
    6. Exchanges and returns will not be accepted.  
    7. If you receive an item that is damaged upon arrival, please take a photo and submit it to us within 24 hours of your package receipt. Our team will investigate the matter and reach out to you within 3 business days regarding your order (please note this does not guarantee a full refund as this depends case by case).