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Customization Policy

We’re so excited to announce that we are accepting customized orders! Since they are all carefully crafted and tailor-made to your needs, all custom orders will have an additional charge of $30 and are final sale. Please note we do not accept any returns and exchanges. This means once your order has been submitted to us, it will not be eligible for a refund.

**Exception: If for some reason you change your mind, you have 24 hours (from the time you order) to send us an email at service@thetotery.com to cancel or change your order. 

Make sure you check all your bag measurements before submitting your orders to us! 

Additional policies to note:

      1. You have 24 hours (from the time you order) to either cancel or change your order. After that, no changes or cancellations will be accepted. 
      2. We will do our best to make sure your order can be fulfilled, but there will be times that we are unable to do so due to certain restrictions - we hope you understand! We will contact you via email if we are unable to fulfill your order.
      3. Minimum order:   Maximum order: 
      4. Turnover time: 12-21 business days 
      5. If for some reason we run into any delays, we will contact you via email.
      6. If you receive an item that is damaged upon arrival, please take a photo and submit it to us within 24 hours of your package receipt. Our team will investigate the matter and reach out to you within 3 business days regarding your order (please note this does not guarantee a full refund as this depends case by case).

For further questions or concerns, please email us at service@thetotery.com