We use TPU (Thermoplastic Polyurethane) - the material appears rubber-like, which means it can be extremely flexible, durable and smooth.
Yes. Waterproof TPU fabrics create a wide range of high-performing materials that maintain their flexibility yet are durable and waterproof.
Please click here to view our tote bag DIY tutorial video.
Currently we are unable to do custom orders, but please check back for updates!
We gladly accept Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, Shop Pay, and Google Pay. We currently do not accept payment by check or money order.
YES! When you spend $60 or more and live in the US.
Totery currently ships to US and Canada only.
We’re working on bringing Totery to the rest of the world. Please check back for updates!
We are aiming to have your order dispatched from our facility within 1-3 business days. Please allow extra time for your order to be processed during public holidays and busy periods.
Should the item you order is out of stock, an email will be sent to you with the expected delivery date as soon as the product is available. You also have the option to change or cancel the order.
*Please note you may experience a shipping delay due to the current Covid-19 situation. We thank you for your understanding in advance.
US Domestic shipping:
USPS Priority - 3-5 business days after 24-72 hour processing time.
USPS First Class - 3-7 business days after 24-72 hour processing time.
International shipping to Canada:
Most international orders ship with USPS and estimated delivery 6-10 business days after 24-72 hour processing time.
*Please note that the shipping times listed above are only estimates, and are subject to change. Once the package is scanned by the post office we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package.
However, we always want to make sure you receive the order that you paid for so please contact us at email@example.com if you ever have any concerns with the status of your order.
Click here to see our shipping policy.
Once we have received and processed your order, we will send a confirmation along with a tracking number and link to your email. Tracking numbers may take 24 hours to go live once the package has shipped from our facility.
Please email us at firstname.lastname@example.org within 24 hours if you would like to cancel or change your order. After 24 hours, we are unable to accept changes or cancellations.
Unfortunately we do not offer exchange services at this time. However, we recommend you return the merchandise and place a new order at your earliest convenience. Please remember return shipping costs apply, and the item must be in its original condition to be accepted.
We want you to love what you buy from us, but we get it - sometimes it just doesn't work out. If for any reason you are not satisfied with your purchase, please contact us at email@example.com within 14 days with your name, order number, and the reason(s) why they did not work for you. Our team will contact you within 3 business days to coordinate your return. Please remember, return shipping costs apply, and the item must be in its original condition and to be accepted.
We do our best to make sure you are 100% satisfied with your order. Should an incorrect order occurs, please email us at firstname.lastname@example.org within 3 business days of receipt, and our team will contact you within 3 business days. Please include a photo and description of the damaged item(s). Refunds of damaged items are issued at our discretion.
Oh no- we are so sorry to hear this! Please email us at email@example.com within 3 days so we can ship out replacements for you immediately. Please include a photo and description of the damaged item(s). Refunds of damaged items are issued at our discretion.
Free US standard shipping is applicable only to orders with total value (after discount) over USD 60.00, otherwise a flat shipping rate of $6.95 will be required. Please also note that shipping fee is non-refundable.
Please email us at firstname.lastname@example.org for wholesale inquiries.