We use TPU (Thermoplastic Polyurethane) - the material appears rubber-like, which means it can be extremely flexible, durable and smooth.

Yes. Waterproof TPU fabrics create a wide range of high-performing materials that maintain their flexibility yet are durable and waterproof.

Measure your shopping paper bag's length, width, and height. Then click "here" and refer to our sizing chart to see which one would fit best for you. Check "tutorial video" for more information.

Please click "here" to view our tote bag DIY tutorial video.

We’re so excited to announce that we are accepting customized orders (clear cover only)!! Since they are all carefully crafted and tailor-made to your needs, all custom orders are final sale. Click "HERE" to order your custom size now!

We gladly accept Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, Shop Pay, and Google Pay. We currently do not accept payment by check or money order. 

YES! When you spend $60 or more.

We ship worldwide!

For non-custom orders, we are aiming to have your order dispatched from our facility within 1-5 business days. Estimated delivery time: 7-21 business days. Please allow extra time for your order to be processed during public holidays and busy periods. 

Should the item you order is out of stock, an email will be sent to you with the expected delivery date as soon as the product is available. You also have the option to change or cancel the order.

*Please note you may experience a shipping delay due to the current Covid-19 situation. We thank you for your understanding in advance.

(For custom orders, please visit Customization Policy)

US Standard Shipping : 7-21 days.
International (UK, Canada, Australia, and Denmark) Standard Shipping: 14-21 days

*Please note that the shipping times listed above are only estimates, and are subject to change. Once the package is scanned by the post office we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

However, we always want to make sure you receive the order that you paid for so please contact us at service@thetotery.com if you ever have any concerns with the status of your order.

For more information, visit our shipping policy.

Once we have received and processed your order, we will send a confirmation along with a tracking number and link to your email. Tracking numbers may take 24 hours to go live once the package has shipped from our facility.

Please email us at service@thetotery.com within 24 hours if you would like to cancel or change your order. After 24 hours, we are unable to accept changes or cancellations.

Unfortunately we do not offer exchange services at this time. However, we recommend you return the merchandise and place a new order at your earliest convenience. Please remember return shipping costs apply, and the item must be in its original condition to be accepted.

In the event you are not completely satisfied with your purchase, you may return it to us for a refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition. 

To return an item, please contact customer service at service@thetotery.com to request a return. Any products sent without first contacting customer service will not be accepted.

For more information, please visit our return policy.

We do our best to make sure you are 100% satisfied with your order. Should an incorrect order occurs, please email us at service@thetotery.com within 3 business days of receipt, and our team will contact you within 3 business days. Please include a photo and description of the damaged item(s). Refunds of damaged items are issued at our discretion.

Oh no- we are so sorry to hear this! Please email us at service@thetotery.com within 3 days so we can ship out replacements for you immediately. Please include a photo and description of the damaged item(s). Refunds of damaged items are issued at our discretion.  

Click "here" to view our wholesale policy and email us at service@thetotery.com for wholesale inquiries.